We surveyed 7,000 adults across 11 countries to gauge their AI knowledge, and the results were all over the map. Curious about how your understanding stacks up and what it means for the future of work? Download our latest AI workplace report to find out: bit.ly/3W0LXxp #GenAI #AIAppreciationDay
Freshworks
Software Development
San Mateo, California 883,888 followers
Delivering modern, AI-powered software solutions that delight customers and employees. Trusted by 67,000+ businesses.
About us
Freshworks (NASDAQ: FRSH) creates AI-boosted business software for IT, customer support, sales, and marketing teams to make them more efficient and deliver more value for immediate business impact. Headquartered in San Mateo, California, Freshworks operates around the world to serve more than 67,000+ customers, including American Express, Blue Nile, Bridgestone, Databricks, Fila, and OfficeMax.
- Website
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https://bit.ly/3iPrRWb
External link for Freshworks
- Industry
- Software Development
- Company size
- 5,001-10,000 employees
- Headquarters
- San Mateo, California
- Type
- Public Company
- Founded
- 2010
- Specialties
- Customer Support Software, Helpdesk, Web 2.0, SaaS, Support Ticket System, Web Based Support Ticket System, CRM, ITSM, Applicant Tracking System, and Conversion Optimization Suite
Locations
Employees at Freshworks
Updates
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At Fortune #BrainstormTech, our SVP of Product Strategy & Operations Siddhartha Agarwal shared some key insights on why the potential for productivity with AI is without question.🗣️👇 "One of the most transformative AI use cases on the employee and customer service side is how agents are being assisted in real time. Whether it’s summarization of a ticket, similar ticket suggestions and associated resolutions, or coaching to improve their engagement quality, we’ve seen our Freddy AI make agents more productive and happier in their roles." Thank you to Fortune for having us! ✨
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From 11 steps to open an IT ticket to just 1. Freshservice transformed operations across Alterra Mountain Company's 15 ski resorts. Simplify your IT with Freshservice and see how easy it can be when we're all #inITtogether: bit.ly/4d6XLnH
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Looking to build your personal profile by creating content on LinkedIn? Morgan J Ingram shares what worked for him when he started. Take notes! 🖊️ Watch the full session here: bit.ly/4cXHjWD
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It's time to update your IT infrastructure for Industry 4.0!💪 Join us on July 18th to discover how advanced IT service management modernizes systems, boosts automation, and drives efficiency in a digital era. Reserve your spot: bit.ly/3zIaTkA Speakers: Rick Hassman, Kenneth ("kengon") Gonzalez, and Payal Patel
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We had an exciting time at React Nexus last week, showcasing our developer platform and AI app development toolkit - Freddy Copilot for developers. Huge thanks to everyone who attended and made our sessions a success!🤝
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With the ability to update and resolve tickets from any device—phone, laptop, or desktop—Charlotte Eye Ear Nose & Throat Associates, P.A. (CEENTA) has enhanced their customer service efficiency using Freshservice. This flexibility has cut resolution time by 15 minutes per ticket, enabling them to provide swift, effective support across 18 locations. Watch the full story and learn more about their experience here: bit.ly/3W75dZ8
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In this week's Freshworks Connect, we explore AI and empathy. A USC study shows AI often surpasses human agents in providing empathy, offering emotional support without excessive practical suggestions. However, customers feel less heard when they know they're talking to AI. This challenges customer support leaders to manage AI-human handoffs and balance transparency with customer expectations. What are your thoughts on AI's role in empathetic customer support? Share in the comments 👇
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Simplifying your customer service software is easier than you think. Join our webinar on July 17, 2024, where leaders from Neora and Siteimprove will share their experiences of switching to Freshworks. RSVP: bit.ly/462dx0G Speakers: Mukesh Mirchandani, Matt Phelps, and Matt Gordon