You can’t fight customer churn until you know what’s causing it. Shine a light on your churn monsters with our free guide for customer success teams. https://lnkd.in/dC2AC4es. Every SaaS business has churn monsters in its closet, and they’ll eat away at your customer retention until you identify them and take action. ChurnZero's Monster Playbook helps you identify them and handle them with confidence. From Bad Fits to Black Swans, you’ll become a match for any monster and a hero to your team. Get your copy at https://lnkd.in/dC2AC4es. #customersuccess #churn #retention #churnmonsters
ChurnZero
Software Development
Washington, District of Columbia 31,199 followers
We're the Customer Success platform and partner for growing SaaS and subscription businesses.
About us
ChurnZero is your platform and partner for Customer Success. We help your subscription business succeed at scale by giving you everything you need to improve efficiency, increase revenue, and deliver the best possible customer experiences. ChurnZero helps your Customer Success team spot potential churn risks early and see renewal and expansion opportunities faster. Best-in-class automation and personalization, in-app communications, and Customer Success AI™ make it easy to engage with customers and lead them to value. Our platform offers journeys, health scores, survey tools, segmentation, plays, reporting, real-time alerts, walkthroughs, collaboration centers and more, and integrates easily with your CRM and tech stack. Beyond the software, we pride ourselves on being your team’s trusted partner, consultant, and coach, dedicated to helping you and your team focus on the work that matters most. Visit us at www.churnzero.com and discover the Customer Success platform and partner who'll help your business grow.
- Website
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https://churnzero.com
External link for ChurnZero
- Industry
- Software Development
- Company size
- 201-500 employees
- Headquarters
- Washington, District of Columbia
- Type
- Privately Held
- Founded
- 2015
- Specialties
- Customer Success, Customer Experience, SaaS, subscription business, Software, Customer Retention, Customer Experience, Retention, Customer Engagement, Account Management, B2B SaaS, Customer Onboarding, Customer Journeys, and customer onboarding
Products
ChurnZero
Customer Success Software
ChurnZero is the leading Customer Success Software platform, that helps subscription businesses fight customer churn. Its software solutions allow businesses to understand how their customers use their product, assess their health and their likelihood to renew, and give businesses the means to personalize the customer experience through timely and relevant touchpoints.. Learn how our real-time SaaS platform helps support Customer Success teams.
Locations
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Primary
717 D Street
2nd Floor
Washington, District of Columbia 20004, US
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Amsterdam, NL
Employees at ChurnZero
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You Mon Tsang
CEO, ChurnZero: your partner and platform for Customer Success
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Cal Shilling
Founder, Shilling & Rott Executive search ★ Talent Leader / Coach ★ 110 SaaS start-ups ★ 10,000 hires ★ Top 1% Linkedin ★ 23k Followers
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William Wagner
Retired Technology Executive; Board Director
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Hunter Montgomery
Chief Marketing Officer at ChurnZero
Updates
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Headed to #SaaStrAnnual2024 next week? See you at booth G128!
🎉 Exciting news! 🎉 ChurnZero is proud to be a sponsor at SaaStr! 🌟 We’re joining 13,000+ Cloud & SaaS Founders, VCs, and Execs for 3 jam-packed days of tactical insights, 100s of workshops, and thousands of networking opps! 💼🔥 🚀 Ready to scale faster with less stress and way more success? 🙌 Then come find us at booth #G128 where we’ll be giving away some seriously cool tech gear 🎧 like JBL & Beats! You won’t want to miss it! 👀 Let’s crush it together at #SaaStrAnnual2024! 💥 #CustomerSuccess #SaaS #ChurnZero #Growth
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Calling all Austin, TX customer success leaders! Come and build your network with us at GGR Live! on September 17. This informal, after-work event includes panel presentations and group discussions on revenue generation, AI, team skill-building and other essential topics for CS leaders. When: Tuesday September 17, 5:30-9:00 PM. Where: 301 E. Sixth St, Austin. Your hosts: Gain Grow Retain with partners ChurnZero and Higher Logic Vanilla! Will we see you there? Save your seat at https://lnkd.in/e38Se2ud.
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ChurnZero reposted this
There's still lots to learn and understand about AI. The AI Summit brings together B2B’s leading GTM minds, technology vendors and analysts onto 7 executive roundtables to discuss the “art of the possible” with artificial intelligence in revtech as it stands today. I’ll be speaking / moderating an executive roundtable on AI for retention at the AI Summit Sep 5 on Hard Skill Exchange. Here’s a link to register for free: https://lnkd.in/eW7_5zUu #AISummit
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Customer success offers a unique route to the C-suite for leaders bold enough to capture the opportunity. At ZERO-IN 2024, you’ll meet four of them, and learn what it takes to reach the top. ⬇️
Thrilled to share that I will be joining a stellar lineup of leaders at the ZERO-IN conference in Washington, D.C on October 16-17 hosted by ChurnZero. Alongside Abby Hammer, Nikki Briggs, and Jo-Ann Chiam, we will be sharing "Lessons from the Road to Senior Leadership." More details in the comments section. #ZEROINconference #Leadership #ChurnZero
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Customer success and customer education are the power couple that helps your customers thrive. At least, that’s what happens when they’re aligned. When they’re not, they create a disjointed and inefficient experience, compete with each other for resources, and leave the majority of customers under-educated and more likely to churn. If that sounds a little too familiar, here’s how to get things straightened out. https://lnkd.in/dctuEv6r #customersuccess #customereducation #alignment with BrainStorm Inc.
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ChurnZero reposted this
I believe our annual #CustomerSuccess conference is among the best in the industry. We focus on the content and connections that recharge, educate and inspire. The last couple of years have been challenging for CS and while CS teams face unprecedented pressure to prove their worth, they also have much to teach other SaaS teams about managing customers and building revenue the right way. Our team at ChurnZero have designed the ZERO-IN 2024 conference to equip them for success in this pivotal year. I’m excited to join these keynote sessions and workshops, and to take the stage for the fourth year to welcome our CS community to this event. Please join us. You will be glad to have participated.
Via PR Newswire: ChurnZero releases the full agenda for ZERO-IN 2024, the essential annual conference for CS leaders! Uniquely geared to customer success leaders to keep its content focused and attendees engaged, our two-day October event offers a customizable agenda of nearly 30 expert-led keynotes, workshops and breakout sessions. More than 40 speakers will represent companies including Absorb Software, AudienceView, BlueConduit, BrainStorm Inc., CallTrackingMetrics, ChurnZero, CluePoints, Eventbrite, Flexera, Fuel Cycle, Higher Logic Vanilla, MindBridge, Scaled Agile, Inc., STRACTIX, TestBox, Workato, Valuize, and many more. Find out more at https://lnkd.in/d6CBBMNs. PS: Early-bird tickets are still available—but not for long. Register by September 16 to take advantage and lock in the most value.
ChurnZero reveals full agenda for ZERO-IN 2024 conference with actionable content geared to helping customer success leaders adapt and win.
churnzero.com
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Where will AI most impact your customer lifecycle in the next 18 months? How will it change the role of CSMs? And how can you future-proof your role as a CS leader? Find out online this Thursday in The AI Summit. ChurnZero’s recommended session: AI for Retention, starting at 2:30 PM EST / 11:30 AM PT. Moderated by Kelley Hippler of OGC with ChurnZero’s You Mon Tsang among its six expert panelists, this discussion explores the ROI of AI for companies who deploy it thoughtfully. Register now at https://lnkd.in/gtNB9Wq3. Also on the panel: Beth Bauer, (PosiROI, LLC), Ori Entis (Gainsight), Blake Williams 📒 (GrowthStory), Yuriy Zaremba (AISDR), Christina Kearney, (Primary Venture Partners). #customersuccess #retention #AI
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ChurnZero reposted this
🚀 Another fantastic #ReviewFriday here at ChurnZero! 🙌 This time, it's straight from Gartner, and we're absolutely loving the top three points the reviewer highlighted: 1️⃣ Journeys that provide insights into how customers are onboarded 🌟 2️⃣ Playbooks that automate standard tasks so you can be more proactive 🤖 3️⃣ Reporting and insights to understand what's working and how it's working 📊 We're thrilled to help another CS team achieve success! The real question is... who’s next? 🔥 #CustomerSuccess #ChurnZero #CS
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Want to stand out in #customersuccess? Take the Customer Success Foundations Professional Certificate by ChurnZero, available now on LinkedIn Learning. ⬇️ Congratulations, Petar (Pete) Cholakov!
Happy Thursday, all! I have just passed our newest professional certificate "Customer Success Foundations Professional Certificate" offered via LinkedIn Learning and in cooperation with ChurnZero. If you are interested in the industry and you want to learn something exciting - then I would definitely recommend it! Just reserve some quality time for learning and acquire new critical skills :) #customerexperiencemanagement #customerloyalty
Customer Success Foundations Professional Certificate by ChurnZero Learning Path | LinkedIn Learning, formerly Lynda.com
linkedin.com