Whether deploying iPhone in your enterprise or supporting Mac computers in your organisation, AppleCare Help Desk Support provides the backup expertise your frontline technology staff requires.
This plan provides priority access to Apple’s senior technical support staff by telephone 12 hours a day, 7 days a week,1 allowing you to manage resources more efficiently, improve response time and reduce training costs. The plan provides one year of coverage to two technical contacts designated by your organisation.
AppleCare Help Desk Support covers an unlimited number of support incidents for hardware and software diagnosis and troubleshooting and issue isolation for Apple-based solutions. You can even get help for Apple Business Manager or Apple School Manager when you call. For ease of budgeting, additional Apple devices or Mac computers will not increase the cost of your AppleCare Help Desk Support contract. Products covered include:2
| Hardware | iPad | Apple Watch |
| iPhone | Apple TV | |
| Mac |
| Software | iOS | Final Cut Pro |
| iPadOS | GarageBand | |
| macOS | iMovie | |
| tvOS | Keynote | |
| watchOS | Logic Pro | |
| Apple Configurator | MainStage | |
| Apple Remote Desktop | Music Memos | |
| Classroom | Motion | |
| Compressor | Numbers | |
| Pages |
AppleCare Help Desk Support includes one year of help desk support for an unlimited number of incidents.
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