Contacting Apple

Sales and
Product Inquiries

Apple Online Store

Apple.com/au is a convenient place to purchase Apple products and accessories from Apple and other manufacturers. You can buy online or call 133‑MAC (133‑622).

You can get information about an order you placed on the Apple Online Store through the Order Status page. If you prefer, you can also get order status or make changes by phone at 133‑622.

Shop with SignTime Auslan Support

Australian Sign Language (Auslan) interpreters are available for all your online shopping needs, right in your web browser. Shop with SignTime Auslan Support

Apple Retail Stores

Experience the digital lifestyle at any of the Apple Retail Stores around the country. Find store hours and contact information for all locations.

Find Apple Authorised Resellers

Use our Reseller Locator to find an Apple Authorised Reseller in Australia.

Apple Authorised Resellers offer industry expertise, multi-platform services, and Mac-based solutions for a wide variety of organisations.

Get financing for you, your business or your school

Apple Financial Services offers financing on Apple products for consumers, educational institutions and businesses.

Find Authorised Training Centres

Use our Training Centre Locator to find Apple Authorised Training Centres in Australia.

Find Consultants

Visit our Apple Consultants Network page to find a consultant in Australia.

Australia Corporate Contacts

Apple Media Helpline 133-622
Apple Store (Consumer and Education Individuals) 133-622
Apple Store (Small Business) 1300-369-095

Product & Technical Support

Browse online support

Visit the Apple Support site for quick answers, manuals and in‑depth technical articles. Visit Apple Support Communities to get help and tips from fellow Apple customers.

For help with Beats by Dre headphones and speakers, visit Beats Support.

Contact Apple Support

Save time by starting your support request online and we’ll connect you to an expert.

More ways to get help:

Most Apple products are eligible for 90 days of complimentary technical support. Online technical support for Apple products is available beyond the initial 90 days.

Get Auslan Support Through SignTime

You can also receive AppleCare service and support in Australian Sign Language (Auslan). Get Auslan Support through SignTime

If you are a customer with a disability and utilise our accessibility features such as VoiceOver or MFi Hearing devices, call 1300 365 083 for direct access to Apple representatives who are trained in providing support for these services.

Lost or Stolen Apple Products

If you have lost or found an Apple product, contact your local law-enforcement agency to report it. You can also find a list of serial numbers associated with your Apple Account and get information about using Find My iPhone for iPhone, iPad, iPod touch or Mac.

Legal

For legal questions, please go to apple.com/legal/contact and select from the drop‑down menu provided. To report suspected counterfeit or knockoff products, or other forms of suspected infringement of Apple intellectual property, select Counterfeits & Knockoffs from the drop‑down menu.