Best Text Mining Software
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Compare the Top Text Mining Software as of April 2025
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What is Text Mining Software?
Text mining software is a type of software that uses natural language processing (NLP) and machine learning to analyze text data. It can aid in collecting, analyzing, and organizing unstructured data from websites, emails, documents, and other sources for various applications. Text mining software has the capability to crawl web page content or conduct keyword searches to retrieve relevant information. Depending on the purpose, it can also identify relationships between topics or extract terms from different languages. Compare and read user reviews of the best Text Mining software currently available using the table below. This list is updated regularly.
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1
ThinkAutomation
Parker Software
Develop the automations that work for you. With ThinkAutomation, you get an open-ended studio to build any and every automated workflow you could ever need. All without volume limitations, and all without paying per process, license or ‘robot’.Starting Price: $2,700/year -
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Keatext
Keatext
Customer-centric businesses want to know what issues are hurting their customer journey. But it’s hard to come up with a data-driven plan to address them effectively. Keatext gives you a head start by analyzing feedback and generating AI-based recommendations on what to address first, delivered in a ready-to-share report. Assess the strengths and weaknesses in your customer experience based on their impact on customer satisfaction. Review issues with the most impact that are brought to your attention by AI-based recommendations. Get an executive summary that leverages GPT’s language generation to deliver Keatext’s recommendations in a ready-to-share report. Monitor and quickly discover trends in your customer satisfaction on a customizable dashboard. Connect to your preferred platform like Zendesk, Surveymonkey, ServiceNow, or Qualtrics.Starting Price: $550/month -
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Kimola Cognitive
Kimola
Kimola Cognitive is a rock-solid Machine Learning Platform that enables users to grab reviews from 20+ channels and analyze + classify customer feedback -or any text data- automatically. Here are the TOP skills of Kimola Cognitive: - Scrape Web and Collect Reviews - Text Analysis with Entity Recognition - Analyze Data with Pre-Built models on Kimola Cognitive Gallery - Create, Train and Store Your Own Custom Models (No Coding Skills are Required) - Create Executive Summary, Generate SWOT Analysis and many powerful marketing materials using GPT Integration - Available in 6 languages (and counting!)Starting Price: $199 / 10000 Queries / month -
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Amenity Analytics
Amenity Analytics
Our NLP uncovers insight from text at scale with an accuracy that is unrivaled in the industry and with the flexibility to integrate into your specific business and workflow requirements. Achieve meaningful, repeatable results. Many of our models in production achieve greater than 90% accuracy in precision and recall. Compared with the industry average of 68%, it’s no surprise why Amenity’s NLP is trusted by some of the largest players across multiple industries. Extract value-relevant text, while ignoring noise. Our NLP extracts, distills, and structures text from millions of documents into actionable business insights. It determines the context and meaning of text and how they might change from the phrase to the paragraph. Transform any source of text into industry-specific analysis and sentiment tied to business events with a clear view on the “why” behind the results. No black boxes here. Our NLP is configurable to what you need and where you need it. -
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Get insightful text analysis with machine learning that extracts, analyzes, and stores text. Train high-quality machine learning custom models without a single line of code with AutoML. Apply natural language understanding (NLU) to apps with Natural Language API. Use entity analysis to find and label fields within a document, including emails, chat, and social media, and then sentiment analysis to understand customer opinions to find actionable product and UX insights. Natural Language with speech-to-text API extracts insights from audio. Vision API adds optical character recognition (OCR) for scanned docs. Translation API understands sentiments in multiple languages. Use custom entity extraction to identify domain-specific entities within documents, many of which don’t appear in standard language models, without having to spend time or money on manual analysis. Train your own high-quality machine learning custom models to classify, extract, and detect sentiment.
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Medallia
Medallia
Medallia allows you to thoughtfully and systematically engage your users with targeted, in-the-moment surveys across digital and traditional touchpoints. Our easily implemented survey solutions ensure you're gathering relevant, actionable data to make measurable customer impact. Once the customer survey data is collected, Medallia's AI technology uses machine learning to analyze structured and unstructured data to uncover sentiment, find commonalities, predict behavior, anticipate needs and prescribe actions to improve experiences. Build the most effective surveys for your customer journeys. Rapidly manage change and innovation to every aspect of your experience management program—from design to emails, questions and translations—with sophisticated targeting logic, flexible conditioning and distribution. Medallia surveys allow you to -
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MeaningCloud
MeaningCloud
MeaningCloud is the easiest, most powerful, and most affordable way to extract the meaning from unstructured content: documents, articles, social conversations, web content, etc. We provide text analytics products to extract the most accurate insights from any content in many languages. And we do it SaaS and On-prem. We work for different industries (pharma, finance, media, retail, hospitality, telco, etc.) developing personalized and industry-oriented solutions. Pay only for what you use, without any activation fees, minimum time commitment and with the most generous free plan of the market. If you don't like it, you can stop using it, just like that. Without software to install or infrastructure to deploy. All the reliability and scalability of solutions in the cloud, and the possibility of testing it for free.Starting Price: $99 per month -
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PolyAnalyst
Megaputer Intelligence
PolyAnalyst is a data analysis software used by large organizations across several industries (Insurance, Manufacturing, Finance, etc.). Some of its most notable features and capabilities include its use of a visual composer for complex data analysis modeling rather than coding/programming. It couples structured and poly-structured forms of data for unified analysis (ie multiple-choice questions and open-ended responses) and it can process text data in over 16+ different languages. PolyAnalyst has many features that meet comprehensive data analysis needs, such as loading data, cleansing and preparing data for analysis, deploying machine learning and supervised analysis techniques, and building reports that non-analysts can use to uncover insights. -
9
PrediCX
Warwick Analytics
Your contact center is one of your greatest untapped assets. It’s the place where customers are continuously coaching your business. PrediCX is an AI platform which unlocks this value with predictive insight and automation across all channels to optimize both customer experience and customer services. Use AI to discover predictive insight from every customer conversation and interaction - whatever the channel. Recommended actions to enhance profitability and customer experience. Get early warnings of issues, automatic coaching and QA of your agents for all their interactions. Fast track any urgent enquiries or complaints and signpost your customers to the best channel or resource available. AI uses concepts not keywords to classify incoming feedback so analysis is accurate, insightful and not pre-determined. No customer feedback is overlooked. Triage queries automatically from digital channels, automatically classify and assist agents, and enhance chatbots.Starting Price: $495 per month -
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Repustate
Repustate
Repustate provides world-class AI-powered semantic search, sentiment analysis and text analytics for organizations globally. It gives businesses the capability to decode terabytes of information and discover valuable, actionable, business insights more astutely than ever. From our esteemed clients in the Healthcare industry, to recognised leaders in Education, Banking or Governance, Repustate provides continuous deep dives into complex integrated data across industries. Our solution drives sentiment analysis and text analytics for social media listening, Voice of Customer (VOC), and video content analysis (VCA) across platforms. It encompasses the plethora of slangs, emojis and acronyms superseding the rules of formal language in social media. Whether it’s data from Youtube, IGTV, Facebook, Twitter or TikTok, or your own customer review forums, employee surveys, or EHRs, you can identify the critical aspects of your business precisely.Starting Price: $299 per month -
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TAS Insight Engine
Precognox
Discovering, extracting, retrieving and finding the value in your enterprise data is all about getting insights. TAS Insight Engine provides you all the essential insights leading you to the right business decision. Getting insight means a kind of information extraction out of enterprise data, with the aim of supporting the business decision making. It is obvious why getting insight plays a major role nowadays, since understanding your data and obtaining results and answers are essential to face the challenges of today’s business world. In all areas or sectors, always. To make this possible, TAS Insight Engine combines the latest achievements as benefits of text analytics, Natural Language Processing (NLP) and Machine Learning (ML).Starting Price: €550 EUR / month / user -
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SimpleX
Simple Decisions
Handle text data with a no-code console that can read natural language. Never again with a spreadsheet. Spreadsheets have no clue about words meaning and languages. You do, and SimpleX does too. No complicated queries nor machine learning gibberish. A.I. is well hidden behind a simple and intuitive UI. Analyze 10x faster free text answers. Import, tag, categorize, and filter hundreds of quotes in seconds. Our A.I. does all the heavy lifting for you. Instant treemaps or word clouds, ready to be pasted in your presentation. And tidy exports with all the right insights. Understands and processes natively 50 languages, even mixed up. Deals with up to 10k text answers such as quotes, feedback, comments, and reviews. Extracts insights 10 times faster thanks to AI-powered analytical features. Performs in real-time time-consuming tasks you thought only humans could do. Sophisticated AI is a simple & friendly solution.Starting Price: €6 per month -
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MonkeyLearn
MonkeyLearn
MonkeyLearn makes it simple to clean, label and visualize customer feedback — all in one place. Powered by cutting edge Artificial Intelligence. All-in-one text analysis and data visualization studio. Gain instant insights when you run an analysis on your data. Use ready-made machine learning models, or build and train your own – code free. Discover our templates, tailored for different business scenarios and equipped with pre-made text analysis models and dashboards. Identify the topics and interests that matter most to target markets. Execute demand generation and sales strategies based on accurate analyses of customer opinions and feelings. Slice and dice your survey responses by requests, intent, and sentiment. See more than the survey intended.Starting Price: $99 per month -
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Semantria
Lexalytics
Semantria is a natural language processing (NLP) API from Lexalytics, leaders in enterprise sentiment analysis and text analytics since 2004. Semantria offers multi-layered sentiment analysis, categorization, entity recognition, theme analysis, intention detection and summarization in an easy-to-integrate RESTful API package. Semantria is totally customizable through graphical configuration tools, supports 24 languages, and can be deployed across private, public and hybrid clouds. Semantria scales effortlessly from single servers to entire data centers and back again to meet your on-demand processing needs. Integrate Semantria to add powerful, flexible text analytics and natural language processing capabilities to your cloud-based data analytics products or enterprise business intelligence infrastructure. Or add Lexalytics storage and visualization tools to create a complete business intelligence platform for storing, managing, analyzing and visualizing text documents. -
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Etuma
Etuma
Etuma text analysis service turns all your open-ended customer feedback into consistent and actionable information. You receive high volumes of open-text feedback comments from multiple channels, and you struggle with systematically turning them into actionable insight in a timely manner. Manually reading and categorizing all comments is slow, expensive, and inconsistent. You’ve tried keyword analysis, but it doesn’t provide statistically meaningful or actionable information. Feedback results from different processes and channels are not aggregated, so a lot of valuable information gets lost in organizational silos where it can only be utilized by those who have access to it. Etuma has existing connectors to dozens of survey, customer experience management, and contact center platforms. You can also connect any spontaneous feedback channel like email or webforms. -
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Semeon Analytics
Semeon Analytics
Semeon can help you understand and prioritize large-scale employee, customer and marketplace feedback data from anywhere like social, surveys, reviews and CRM data. Our platform automatically extracts the most relevant multi-word concepts from your data, measures sentiment and generates insightful dashboards. Available in 10+ native languages, government entities, security and defense agencies, brands and organizations around the world rely on Semeon’s technology to improve customer experience and citizens’ life, reduce operational costs and drive growth.Starting Price: $1200/month -
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Tisane
Tisane Labs
Tisane is NLU API with a focus on abusive content and law enforcement needs. Tisane detects: * hate speech * cyberbullying * criminal activity * sexual advances * attempts to establish external contact and more. Tisane classifies the actual issue, and pinpoints the offending text fragment; optionally, explanation can be supplied for a sanity check or audit purposes. Tisane supports 30 languages, even if the text contains slang and obfuscation. -
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Conversus.AI
Converseon
Take control of your models with the leading Machine Learning-as-a-Service Platform for unstructured social and voice-of-customer text analytics. Our experienced team of experts can help you build highly-advanced, bespoke social models to leverage, deploy, generalize and utilize your information properly. Align your social listening initiatives with best practice AI strategies for transparency, accuracy and fairness. New to social listening or want to advance the effectiveness of your solution? We provide the industry’s most experienced team to help guide your journey. You have the data but now want to discover critical insights. We provide a wide range of industry-leading programmatic insight solutions powered by our AI classifiers. Choose from a robust library of industry-based prebuilt machine learning models for immediate deployment. Help ensure your models are not inadvertently discriminatory and inaccurate. Understand the performance of each model clearly before deployment. -
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Cx Moments
Cx MOMENTS
Instant insights from your customer conversations. Discover what bothers your customers and hurts your business the most. In just a few clicks, categorize and trend 100,000's of customer support cases, tickets and live chats. Tagging tickets manually is cumbersome and unreliable, and Customer Service agents often fail to categorize the important details of customer queries. They can even leave up to 60% of your support tickets untagged. Cx Moments AI tags tickets better and faster than your agents, no matter how complex and granular your categorization needs to be. We will also automatically apply new tags or categories to your entire ticket history. Cx Moments automatically summarizes your customer queries by area. Now, you can show each Department the customer issues they own. In one click, see what contact drivers are trending up and need special attention. Discover what areas your agents struggle the most with, and may need training on. -
20
Luminoso
Luminoso Technologies Inc.
Luminoso turns unstructured text data into business-critical insights. Using common-sense artificial intelligence to understand language, we empower organizations to discover, interpret, and act on what people are telling them. Requiring little setup, maintenance, training, or data input, Luminoso combines world-leading natural language understanding technology with a vast knowledge base to learn words from context – like humans do – and accurately analyze text in minutes, not months. Our software provides native support in over a dozen languages, so leaders can explore relationships in data, make sense of feedback, and triage inquiries to drive value, fast. Luminoso is privately held and headquartered in Boston, MA.Starting Price: $1250/month -
21
Cognitive Workbench
ExB Group
ExB offers an AI and ML Driven Cognitive Process Automation platform that allows insurance companies to convert any form of text into actionable information and insights for input management and process automation. Insurers can implement ready-to-use pre-trained policy management, claims management, text mining in reports, and invoice assessment modules, request us to train ad-hoc models for their unique business workflows, or directly utilize our Cognitive Workbench to independently create and train any sort of text mining and end-to-end input management models. -
22
BytesView
Algodom Media
BytesView is an advanced machine learning and NLP-based text analysis tool. It can compile and analyze large volumes of text data from multiple information sources with ease. The various text mining and analysis models can help analyze and extract valuable insights from unstructured text. BytesView also offers API services that can help you train custom data analysis models with data specific to your organization to increase accuracy and efficiency. -
23
teX.ai
teX.ai
Given the sea of content, your business generates, identifies, and processes only text that is of interest to you, quickly, accurately, and efficiently. Regardless of your business needs, operational agility, faster decisions, obtaining customer insights or more, teXai, a Forbes recognized text analytics company, helps you take advantage of text to propel your business forward. teXai's powerful customizable preprocessor engine identifies and extracts objects of your interest in the nooks and crannies of your organization’s emails, text messages, tables, website, social media, archives, or any documents of your choice. Its intelligent customizable linguistic application identifies text genre, groups, similar content and creates concise summaries so that your business teams can obtain the right context from the right text. The easy-to-use text analytics software extracts the essence of your text and simplifies the decision-making process. -
24
WordStat
Provalis Research
WordStat is a flexible and easy-to-use text analysis software – whether you need text mining tools for fast extraction of themes and trends, or careful and precise measurement with state-of-the-art quantitative content analysis tools. WordStat can be used by anyone who needs to quickly extract and analyze information from large amounts of documents. Our content analysis and text mining software can be used in many applications such as analysis of open-ended responses, business intelligence, content analysis of news coverage, fraud detection and more. WordStat‘s seamless integration with SimStat – our statistical data analysis tool – QDA Miner – our qualitative data analysis software – and Stata – the comprehensive statistical software from StataCorp, gives you unprecedented flexibility for analyzing text and relating its content to structured information, including numerical and categorical data. -
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SAS Text Miner
SAS Institute
Extract information from a collection of text documents and uncover the themes and concepts that are concealed in them. SAS Text Miner enables you to combine quantitative variables with unstructured text and thereby incorporate text mining with other traditional data mining techniques. SAS Text Miner is a component of SAS® Enterprise Miner. SAS Enterprise Miner must be installed on the same machine. SAS High-Performance Text Mining runs on a computer grid or a single computer system with multiple CPUs. Text algorithms are multi-threaded and process in-memory, which increases responsiveness and concurrency, reducing I/O burden. It is accessible as nodes within the SAS High-Performance Data Mining environment or as two procedures PROC HPTMINE and PROC HPTMSCORE. Learn SAS technology quickly and efficiently by taking a course from the analytics experts. -
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Clarabridge
Clarabridge
The Clarabridge Platform aggregates all VoC data, customer interactions and feedback, into a single platform. We use AI-powered speech and text analytics, with the industry’s best Natural Language Understanding (NLU), to evaluate the conversations your customers and employees are having every day in phone calls, live chats, private messages and on social media. Clarabridge gives you timely answers about ease of doing business (Effort), customer loyalty and emotions, root cause of NPS change, churn or high contact volume and much more. Clarabridge insights help you make decisions, act fast, and track results. Partner with Clarabridge, whose solutions are purpose-built for customer experience and backed by an AI-powered best-in-class text analytics engine, to transcend from complexity to clarity and truly understand every customer interaction. Clarabridge is the only platform that provides a highly effective means of capturing what customers are saying. -
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OpenText Magellan
OpenText
Machine Learning and Predictive Analytics Platform. Augment data-driven decision making and accelerate business with advanced artificial intelligence in a pre-built machine learning and big data analytics platform. OpenText Magellan uses AI technologies to provide predictive analytics in easy to consume and flexible data visualizations that maximize the value of business intelligence. Artificial intelligence software eliminates the need for manual big data processing by presenting valuable business insights in a way that is accessible and related to the most critical objectives of the organization. By augmenting business processes through a curated mix of capabilities, including predictive modeling, data discovery tools, data mining techniques, IoT data analytics and more, organizations can use their data to improve decision making based on real business intelligence and analytics.
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