<?php
#Application name: PhpCollab
#Status page: 0
$checkSession = "true";
include_once('../includes/library.php');
if ($enableHelpSupport != "true") {
headerFunction('../general/permissiondenied.php?'.session_name().'='.session_id());
exit;
}
if ($supportType == "admin") {
if ($profilSession != "0") {
headerFunction('../general/permissiondenied.php?'.session_name().'='.session_id());
exit;
}
}
$tmpquery = "WHERE sr.id = '$id'";
$requestDetail = new request();
$requestDetail->openSupportRequests($tmpquery);
if($action == "edit"){
if ($sta == 2){
$tmpquery2 = "UPDATE ".$tableCollab["support_requests"]." SET status='$sta',date_close='$dateheure' WHERE id = '$id'";
connectSql("$tmpquery2");
} else {
$tmpquery2 = "UPDATE ".$tableCollab["support_requests"]." SET status='$sta',date_close='--' WHERE id = '$id'";
connectSql($tmpquery2);
}
if ($notifications == "true") {
if ($requestDetail->sr_status[0] != $sta) {
$num = $id;
include("../support/noti_statusrequestchange.php");
}
}
headerFunction("../support/viewrequest.php?id=$id&".session_name()."=".session_id());
exit;
}
if($action == "add"){
$mes = convertData($mes);
$tmpquery1 = "INSERT INTO ".$tableCollab["support_posts"]."(request_id,message,date,owner,project) VALUES('$id','$mes','$dateheure','$idSession','".$requestDetail->sr_project[0]."')";
connectSql("$tmpquery1");
$tmpquery = $tableCollab["support_posts"];
last_id($tmpquery);
$num = $lastId[0];
unset($lastId);
if ($notifications == "true") {
if ($mes != ""){
include("../support/noti_newpost.php");
}
}
headerFunction("../support/viewrequest.php?id=$id&".session_name()."=".session_id());
exit;
}
include('../themes/'.THEME.'/header.php');
$blockPage = new block();
$blockPage->openBreadcrumbs();
if ($supportType == "team") {
$blockPage->itemBreadcrumbs($blockPage->buildLink("../projects/listprojects.php?",$strings["projects"],in));
$blockPage->itemBreadcrumbs($blockPage->buildLink("../projects/viewproject.php?id=".$requestDetail->sr_project[0],$requestDetail->sr_pro_name[0],in));
$blockPage->itemBreadcrumbs($blockPage->buildLink("../support/listrequests.php?id=".$requestDetail->sr_project[0],$strings["support_requests"],in));
$blockPage->itemBreadcrumbs($blockPage->buildLink("../support/viewrequest.php?id=".$requestDetail->sr_id[0],$requestDetail->sr_subject[0],in));
if ($action == "status") {
$blockPage->itemBreadcrumbs($strings["edit_status"]);
} else {
$blockPage->itemBreadcrumbs($strings["add_support_response"]);
}
} else if ($supportType == "admin") {
$blockPage->itemBreadcrumbs($blockPage->buildLink("../administration/admin.php?",$strings["administration"],in));
$blockPage->itemBreadcrumbs($blockPage->buildLink("../administration/support.php?",$strings["support_management"],in));
$blockPage->itemBreadcrumbs($blockPage->buildLink("../support/listrequests.php?id=".$requestDetail->sr_project[0],$strings["support_requests"],in));
$blockPage->itemBreadcrumbs($blockPage->buildLink("../support/viewrequest.php?id=".$requestDetail->sr_id[0],$requestDetail->sr_subject[0],in));
if ($action == "status"){
$blockPage->itemBreadcrumbs($strings["edit_status"]);
} else {
$blockPage->itemBreadcrumbs($strings["add_support_response"]);
}
}
$blockPage->closeBreadcrumbs();
if ($msg != "") {
include('../includes/messages.php');
$blockPage->messagebox($msgLabel);
}
$block2 = new block();
$block2->form = "sr";
if ($action == "status"){
$block2->openForm("../support/addpost.php?action=edit&id=$id&".session_name()."=".session_id()."#".$block2->form."Anchor");
}else{
$block2->openForm("../support/addpost.php?action=add&id=$id&".session_name()."=".session_id()."#".$block2->form."Anchor");
}
if ($error != "") {
$block2->headingError($strings["errors"]);
$block2->contentError($error);
}
$block2->heading($strings["add_support_respose"]);
$block2->openContent();
$block2->contentTitle($strings["details"]);
if ($action == "status"){
echo "<tr class=\"odd\"><td valign=\"top\" class=\"leftvalue\">".$strings["status"]." :</td><td><select name=\"sta\">";
$comptSta = count($requestStatus);
for ($i=0;$i<$comptSta;$i++) {
if ($requestDetail->sr_status[0] == $i) {
echo "<option value=\"$i\" selected>$requestStatus[$i]</option>";
}else{
echo "<option value=\"$i\">$requestStatus[$i]</option>";
}
}
echo "</select></td></tr>";
}else{
echo"<tr class=\"odd\"><td valign=\"top\" class=\"leftvalue\">".$strings["message"]."</td><td><textarea rows=\"3\" style=\"width: 400px; height: 200px;\" name=\"mes\" cols=\"43\">$mes</textarea></td></tr>
<input type=\"hidden\" name=\"user\" value=\"$idSession\">";
}
echo"<tr class=\"odd\"><td valign=\"top\" class=\"leftvalue\"> </td><td><input type=\"SUBMIT\" value=\"".$strings["submit"]."\"></td></tr>";
$block2->closeContent();
include('../themes/'.THEME.'/footer.php');
?>