################################################ Powershell Support Form for Syncro ##########################################################
################################# Made with instsructional assistance from Dan Stolts "ITProGuru" ############################################
### https://channel9.msdn.com/Series/GuruPowerShell/GUI-Form-Using-PowerShell-Add-Panel-Label-Edit-box-Combo-Box-List-Box-CheckBox-and-More ###
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Add-Type -AssemblyName WindowsBase, PresentationFramework, PresentationCore
Add-Type -AssemblyName System.Windows.Forms
Add-Type -AssemblyName System.Drawing
Import-Module $Env:SyncroModule
$hostname = "$env:computername"
$date = (Get-Date)
################################################################################
######################## Enter Your Own Variables ############################
################################################################################
## Your Syncro sub-domain prefix
$subdomain = 'YOUR_SUBDOMAINDOMAIN_HERE'
## Path to temporarily save your screenshot to
$screenShotPatch = 'C:\temp\Screenshots'
## Title of your form
$formTitle = 'IT Support Request Form'
## Uses path to Syncro's default icon. Change to point to your own icon
$Icon = [system.drawing.icon]::ExtractAssociatedIcon('C:\ProgramData\Syncro\Images\logo.ico')
## Alert Category if a user cancels a ticket
$cancelledTicket = 'Ticket Cancelled'
################################################################################
######################## Grab User's First and Last Name #######################
################################################################################
$dom = $env:userdomain
$usr = $env:username
$currentUser = ([adsi]"WinNT://$dom/$usr,user").fullname
#####################################################################
######################## Form Settings ############################
#####################################################################
$form = New-Object System.Windows.Forms.Form
$form.Icon = $Icon
$form.Text = "$formTitle"
$form.Size = New-Object System.Drawing.Size(475,475)
$form.StartPosition = 'CenterScreen'
$form.ControlBox = $False
$form.BackColor = 'Ivory'
$form.Font = [System.Drawing.Font]::new("Roboto", 10)
#####################################################################
######################## Add Buttons ##############################
#####################################################################
$buttonPanel = New-Object Windows.Forms.Panel
$buttonPanel.Size = New-Object Drawing.Size @(350,40)
$buttonPanel.Dock = "Bottom"
$cancelButton = New-Object Windows.Forms.Button
$cancelButton.Top = $buttonPanel.Height - $cancelButton.Height - 10; $cancelButton.Left = $buttonPanel.Width - $cancelButton.Width - 10
$cancelButton.Text = "Cancel"
$cancelButton.DialogResult = "Cancel"
$cancelButton.Anchor = "Right"
$cancelButton.BackColor = "Pink"
$cancelButton.ForeColor = "Red"
## Create the OK button, which will anchor to the left of Cancel
$okButton = New-Object Windows.Forms.Button
$okButton.Top = $cancelButton.Top ; $okButton.Left = $cancelButton.Left - $okButton.Width - 5
$okButton.Text = "Submit"
$okButton.DialogResult = "Ok"
$okButton.Anchor = "Right"
$okButton.BackColor = "MintCream"
$okButton.Enabled = $False
# $okButton.Add_Click = ({ $x = $textSubject.Text; $form.Close() })
## Add the buttons to the button panel
$buttonPanel.Controls.Add($okButton)
$buttonPanel.Controls.Add($cancelButton)
## Add the button panel to the form
$form.Controls.Add($buttonPanel)
## Set Default actions for the buttons
$form.AcceptButton = $okButton # ENTER = Ok
$form.CancelButton = $cancelButton # ESCAPE = Cancel
######################################################################
############################## Labels ##############################
######################################################################
$labelHost = New-Object System.Windows.Forms.Label
$labelHost.Location = New-Object System.Drawing.Point(10,20)
$labelHost.Size = New-Object System.Drawing.Size(90,20)
$labelHost.Text = 'Device'
$labelHost.Font = [System.Drawing.Font]::new("Roboto", 10, [System.Drawing.FontStyle]::Bold)
$form.Controls.Add($labelHost)
$labelSubject = New-Object System.Windows.Forms.Label
$labelSubject.Location = New-Object System.Drawing.Point(10,60)
$labelSubject.Size = New-Object System.Drawing.Size(90,20)
$labelSubject.Text = 'Subject'
$labelSubject.Font = [System.Drawing.Font]::new("Roboto", 10, [System.Drawing.FontStyle]::Bold)
$labelSubject.ForeColor = 'Red'
$form.Controls.Add($labelSubject)
$labelDesc = New-Object System.Windows.Forms.Label
$labelDesc.Location = New-Object System.Drawing.Point(10,100)
$labelDesc.Size = New-Object System.Drawing.Size(90,40)
$labelDesc.Text = 'Description'
$labelDesc.Font = [System.Drawing.Font]::new("Roboto", 10, [System.Drawing.FontStyle]::Bold)
$labelDesc.ForeColor = 'Red'
$form.Controls.Add($labelDesc)
$labelName = New-Object System.Windows.Forms.Label
$labelName.Location = New-Object System.Drawing.Point(10,200)
$labelName.Size = New-Object System.Drawing.Size(90,20)
$labelName.Text = 'Name'
$labelName.Font = [System.Drawing.Font]::new("Roboto", 10, [System.Drawing.FontStyle]::Bold)
$form.Controls.Add($labelName)
$labelEmail = New-Object System.Windows.Forms.Label
$labelEmail.Location = New-Object System.Drawing.Point(10,240)
$labelEmail.Size = New-Object System.Drawing.Size(90,40)
$labelEmail.Text = 'Email'
$labelEmail.Font = [System.Drawing.Font]::new("Roboto", 10, [System.Drawing.FontStyle]::Bold)
$form.Controls.Add($labelEmail)
################################################################
######################## Input Fields ########################
################################################################
$textHost = New-Object System.Windows.Forms.TextBox
$textHost.Location = New-Object System.Drawing.Point(120,20)
$textHost.Size = New-Object System.Drawing.Size(120,20)
$textHost.ReadOnly = $True
$textHost.Text = "$Hostname"
$form.Controls.Add($textHost)
$textSubject = New-Object System.Windows.Forms.TextBox
$textSubject.Location = New-Object System.Drawing.Point(120,60)
$textSubject.Size = New-Object System.Drawing.Size(330,20)
$textSubject.MaxLength = 255
$form.Controls.Add($textSubject)
$textDesc = New-Object System.Windows.Forms.TextBox
$textDesc.Multiline = $True
$textDesc.WordWrap = $True
$textDesc.Location = New-Object System.Drawing.Point(120,100)
$textDesc.Size = New-Object System.Drawing.Size(330,80)
$textDesc.MaxLength = 1000
$textDesc.ScrollBars = 3
$form.Controls.Add($textDesc)
$textName = New-Object System.Windows.Forms.TextBox
$textName.Location = New-Object System.Drawing.Point(120,200)
$textName.Size = New-Object System.Drawing.Size(330,20)
$textName.Text = "$currentUser"
$form.Controls.Add($textName)
$textEmail = New-Object System.Windows.Forms.TextBox
$textEmail.Location = New-Object System.Drawing.Point(120,240)
$textEmail.Size = New-Object System.Drawing.Size(330,20)
$form.Controls.Add($textEmail)
#################################################################
################## Form Field Validation ######################
#################################################################
$textSubject.add_TextChanged -and $textDesc.add_TextChanged({ Checkfortext })
function Checkfortext
{
if ($textSubject.Text.Length -ne 0 -and $textDesc.Text.Length -ne 0)
{
$okButton.Enabled = $true
$labelSubject.Text = 'Subject'
$labelSubject.ForeColor = 'Black'
$labelDesc.Text = 'Description'
$labelDesc.ForeColor = 'Black'
}
else
{
$okButton.Enabled = $false
$labelSubject.Text = 'Subject *'
$labelSubject.ForeColor = 'Red'
$labelDesc.Text = 'Description *'
$labelDesc.ForeColor = 'Red'
}
}
#################################################################
$form.Topmost = $true
$form.Add_Shown({$textSubject.Select()})
$result = $form.ShowDialog()
## Output text from entered fields
$subjectEntry = $textSubject.Text
$descEntry = $textDesc.Text
$nameEntry = $textName.Text
$emailEntry = $textEmail.Text
if ($result -eq [System.Windows.Forms.DialogResult]::OK)
{
##################### CURRENTLY ONLY ABLE TO UPLOAD TO ASSET. #####################
######## UNCOMMENT 'Upload-File' TO ENABLE UPLOADING SCREENSHOT TO ASSET ##########
## Take Screenshot
Get-ScreenCapture -FullFileName "$screenShotPath\screenshot.jpg"
# Upload-File -Subdomain "$subdomain" -FilePath "$screenShotPath\screenshot.jpg"
## Create ticket
$ticketOutput = Create-Syncro-Ticket -Subdomain "$subdomain" -Subject "$subjectEntry - $emailEntry" -IssueType "Submission" -Status "New"
## Write the output of the ticket to console, assign it a varaible
Write-Host $ticketOutput
## Grab ticket number from the output
$ticketNumber = $ticketOutput.ticket.number
## Add a ticket comment
Create-Syncro-Ticket-Comment -Subdomain "$subdomain" -TicketIdOrNumber $ticketNumber -Subject "Issue" -Body "Submitted by $nameEntry $emailEntry - $descEntry" -Hidden $False
## Delete screenshot
Remove-Item "$screenShotPath\screenshot.jpg"
}
else
{
Write-Host $cancelledOutput
## Optionally write cancelled ticket event to Asset as Alert
## Uncomment to activate
Rmm-Alert -Category "$cancelledTicket" -Body "User $nameEntry $emailEntry Cancelled a Support Request"
}
