A ruthless retention strategy: How to win and keep subscribers for the long term

The landscape for subscriptions services has changed dramatically during the 2020s. After the rapid acquisition phase of the early 2020s, merchants face a new set of challenges. Retention is becoming...

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Highlights from Subscription Lifecycle Growth in 2025

From PDF converters to BMW in-car subscriptions, recurring products have revolutionized the way businesses interact with consumers. But as competition grows, achieving sustainable growth has become increasingly complex and critical....

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Get ahead of tech challenges: 44% of users cancel due to subscription issues

The subscription economy is booming, driven by a growing trend of consumers demanding access over ownership. While offering high-quality products is essential, how you manage subscriptions can make or break your...

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Get ahead of tech challenges: 97% of merchants suffer from tech issues

When it comes to running a subscription program, your technology truly has the potential to make or break your business. With the rise of subscription-based models comes an increasing need...

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Technology transformation: The key to a scalable subscription service

In today's digital era, the subscription industry focus has shifted beyond merely offering superior products or services. Now, the emphasis is on offering personalized and seamless user experiences. This shift,...

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Visioning the future of subscriptions with citizenM

Subscriptions today are no longer limited to streaming services and monthly product boxes — they’re becoming a dominant force across a variety of industries, transforming the way businesses engage with...

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How to turn common subscription challenges into opportunities

A seamless, efficient subscription billing process can create a positive subscriber experience, build customer loyalty, and drive sustainable growth. However, most companies still struggle with immature technology and practices that...

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8 Reasons your current subscription tech stack is hindering your growth

In April 2024, Recurly commissioned Forrester Consulting to study the challenges and opportunities in subscription management and recurring billing solutions for consumer subscription brands. The study found several critical ways...

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Payment failures: The hidden threat to subscription growth

Failed payments can severely hinder subscription growth, leading to lost revenue, damaged customer relationships, and decreased customer lifetime value. Understanding and addressing these impacts is critical for sustainable business development–keep...

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