Posa Venkata Akhil
I'm a
Ensuring high-availability, secure, reliable and mission-critical cloud environments.
About Me
A Production Support Engineer with over three years of dedicated experience ensuring unwavering system stability for mission-critical applications in Healthcare and Finance. I thrive on an incident prevention mindset, leveraging automation and proactive monitoring to reduce Mean Time To Resolution (MTTR) and enhance system resilience. I excel in collaborative environments, working seamlessly with Development, QA, and DevOps teams to drive root cause analysis and implement lasting solutions.
Professional Summary
- L2 Production Support Engineer
- AWS Cloud Infrastructure Troubleshooting
- Proactive System Health Monitoring
- Incident & Problem Management (ITIL)
- API & Database Issue Resolution
- Automation of Runbooks & SOPs
- Root Cause Analysis (RCA) Reports
- Cross-functional Team Collaboration
Technical Skills
Primary Skills
Additional Expertise & Research
System Status Dashboard
System Uptime
0.00000%
Last 90 DaysAPI Response Time (ms)
Core Services Status
- API GatewayOperational
- Payment ServiceOperational
- User Database (RDS)Operational
- EKS Container PlatformOperational
- Logging Pipeline (Kibana)Operational
Experience
Production Support Engineer
HCA Healthcare
L2 support for a high-volume healthcare payments platform, ensuring stability, reliability, and compliance for mission-critical financial transactions.
Key Achievements:
- Reduced P1 incidents by 15% in 6 months by implementing proactive monitoring alerts in Dynatrace.
- Authored and automated 5 new operational runbooks, reducing manual effort for the team by 10 hours/week.
- Achieved 100% compliance with HIPAA & PCI-DSS controls during release validations.
Project Engineer (Production Support)
Wipro (Client: USAA)
L2 production support for core financial and insurance systems, focusing on Linux-based environments and incident resolution within strict SLAs.
Key Achievements:
- Maintained a 98% SLA success rate for incident resolution in ServiceNow over a 2-year period.
- Collaborated on a major platform migration project, ensuring zero downtime for critical user-facing services.
- Identified and documented a recurring bug in a REST API, leading to a permanent fix from the development team.
Education
B.Tech – Computer Science Engineering
K.S.R.M College of Engineering, 2022
Get In Touch
My inbox is always open. Feel free to reach out!