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Recent reviews

Kinley Nichols

Kinley Nichols

Rated 1 out of 5 stars

I lost 10k in my first few weeks playing here trying to get a big win. Thats honestly just part of gambling so no knock on this site for that. In fact they even processed my meager redemptions very quickly, usually next day and gave me a "VIP host" and very generous promo deals. So of course I kept trying my luck despite being in the hole. Bought in for another $1k and ended up winning 13k off that, which would actually put me in profit were I able to redeem my winnings. This is where things start to get shady. After winning, my host will no longer respond to me, and my redemptions aren't being processed. 10k is the max you can redeem at once so of course thats the amount I tried for...over 4 weeks ago. Any inquiries about the delayed redemption just gets a generic message back from support about how theyre working to process my redemption as quickly as possible. Meanwhile ive still just got $3k+ sitting on their site waiting to be redeemed, as they only allow you to have one request in at a time and apparently that takes in excess of a month to pay out if you aren't a losing player on their site. Im seriously just considering charging back $13k worth of purchases as that seems like it might be quicker than waiting for them to pay out what they owe. I, of course, will make every attempt to not go that route but seriously guys its been a month and you still haven't processed ONE redemption. What's going on here? If you plan on grinding out a decent VIP level on any of these sweeps sites I strongly recommend you go somewhere that doesnt punish you for winning. Ive spent $15k on lonestar, am currently a rose gold VIP, and they offer absolutely no benefit to me at this point. The main perks of rose gold are "expedited redemptions" (currently at a month of waiting and still no cash in my bank account), a VIP host (they gave me one before I profited on a purchase and now I cant even get a message back from them), and an increased daily bonus (they now only give me 20 cents a day to log in). The VIP system is ONLY for losing players, any benefits are forfeit the second you aren't in the hole. Youd be much better served playing somewhere that rewards your loyalty whether you win or lose. Taking over a month to pay out a percentage of your winnings is ridiculous. Modo will pay out five figures the next day and not revoke your VIP benefits. Myprize is similar, though their payouts are instant. I could make a list of other sweep casinos that dont engage in this nonsense but as this just a review of lonestar I won't go there. Just know this site sucks if you ever win here. As long as you keep losing money its on par with the other top sweeps casinos though. Edit for lonestar's response: Ive contacted support multiple times over the course of the many weeks this redemption has been pending. They just say theyre working on processing the redemption as quickly as possible. They'll send a link to the ToS as well which has no information concerning how long redemptions take to process. Nonetheless I contacted them again after this response from lonestar. Even getting anything beyond an automated response takes "up to 4 business days" so i guess we'll see (or not) how long you guys are going to drag your feet processing this redemption sometime next week 😆 Edit after hearing back from customer support: they more or less confirmed that this is taking longer than outlined in their ToS but had nothing meaningful to add: "Please be informed that the remaining amount is expected to be transferred in the coming days, in accordance with Clause 9.19 of the site's Terms & Conditions. Despite aiming for a 24-48 hour timeframe, due to high traffic and various procedures, processing may take a maximum of 14 business days." We're already past 14 business days and there's just a vague mention of how ill be paid sometime "in the coming days" so make of that what you will