Online-Ressource
Verfasst von:	Bolton, Robert [VerfasserIn]
Titel:	Listen up or lose out
Titelzusatz:	how to avoid miscommunication, improve relationships, and get more done faster
Mitwirkende:	Bolton, Dorothy Grover [MitwirkendeR]
Verf.angabe:	Robert Bolton and Dorothy Grover Bolton.
Verlagsort:	New York, NY
Verlag:	AMACOM, American Management Association
E-Jahr:	2018
Jahr:	[2018]
Umfang:	1 online resource (1 volume)
Illustrationen:	illustrations
Fussnoten:	Includes bibliographical references and index. - Description based on print version record
ISBN:	978-0-8144-3202-0
	0-8144-3202-6
Abstract:	Want better results? Talk less and listen more. Listening might seem like the easiest thing in the world to do. But most people retain only a fraction of what they hear, resulting in miscommunications and lost opportunities. When you actively listen, you learn to gather perspectives, bridge differences, and resolve problems. Absorbing what a person is saying, thinking, and feeling sets the stage for dramatically improved relationships and increased professional success. Listen Up or Lose Out pulls this underused tool out from the shadows and highlights its role in effective communications. Step by step, the book breaks down listening into a set of learnable skills, explaining how to: Avoid the urge to criticize, question, or advise Focus on the speaker's point of view Ask the right questions, in the right order Restate the speaker's key points and keep the conversation moving Read people's feelings and reflect them back Find solutions together Skilled listeners experience fewer conflicts, make better decisions, and discover opportunities that others might miss. No amount of talking beats great listening!
URL:	Aggregator: https://learning.oreilly.com/library/view/-/9780814432020/?ar
Datenträger:	Online-Ressource
Sprache:	eng
Bibliogr. Hinweis:	Erscheint auch als : Druck-Ausgabe
Sach-SW:	Communication in management
	Business communication
	Interpersonal communication
	Listening
	Electronic books
	Electronic books ; local
K10plus-PPN:	1680143832
	Universitätsbibliothek
Lokale URL UB:	Zum Volltext
	Bibliothek der Medizinischen Fakultät Mannheim der Universität Heidelberg
	Bestellen/Vormerken für Benutzer des Klinikums Mannheim Eigene Kennung erforderlich
Bibliothek/Idn:	UW / m3607350892
Lokale URL Inst.:	Zum Volltext