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Recent reviews

Mert Toprak

Mert Toprak

Rated 1 out of 5 stars

UPDATE: An apology is not a solution. You claim these circumstances were 'beyond your control,' yet it was fully within your control to provide the electric boiler you promised before Christmas, or to authorize a simple heater before 30 days had passed. It was also within your control to offer alternative accommodation instead of leaving a student to freeze during exams. As of today, I am still being charged the FULL RENT for an uninhabitable apartment. I am waiting for action, not more 'standard procedures'. -------------------------------------- I chose Joivy because I trusted their brand, even recommending them to two friends who are now their tenants. I am now deeply embarrassed by that recommendation. Since December 12th, my experience has been a nightmare of negligence and broken promises. Before Christmas, Joivy explicitly promised me that the heating would be fixed. They went as far as promising that if the repair failed, they would immediately provide electric heaters and an alternative electric water heating solution so I could at least maintain basic hygiene. They delivered absolutely nothing. I was left to spend the entire Christmas and New Year period shivering in a freezing apartment, with no heating for over 30 days and no hot water for 10 days in the middle of a Turin winter. This isn’t just "uncomfortable"; it is a violation of basic human rights and rendered the apartment legally uninhabitable. What makes this even more cruel is that I am currently in my university exam period. Instead of studying, I have spent a month fighting for a simple shower and a warm room. The stress has been unbearable. It took them a full month (until January 12th) to approve two simple €20 heaters; they ignored their previous promises and left me in the cold at the most critical time of my semester. Despite their admission of delay, they still have the audacity to charge me FULL RENT on the app for next month. They want me to pay rent for a house that's uninhabitable and won't even offer a discount. I believe they are treating me this way because I am a foreign student and they think I don't know my legal rights. They are mistaken. I am currently in contact with my Consulate to take formal legal action. I'll deal with this after my exams. Joivy takes your money quickly, but when things go wrong, they leave you frozen and alone, deprived of basic human needs. Do not be fooled by their professional photos; their management is incompetent.