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Open source

Contacting the Loki Team

For questions regarding Loki:

  • Ask a question in the #loki channel of our Slack community
  • Open source Loki users are welcome to post technical questions on the Grafana Labs Community Forums under the Grafana Loki category at community.grafana.com. Please be mindful that this is a community-driven support channel moderated by Grafana Labs staff where Loki maintainers and community members answer questions when bandwidth allows. Be sure to review the Community Guidelines before posting.
  • Users using Loki via Grafana Cloud can submit support tickets via the Grafana.com Account Portal.
  • For questions regarding Enterprise support for Loki, you can get in touch with the Grafana Labs team here.

Your feedback is always welcome! To submit feedback or a report a potential bug:

  • File a GitHub issue for bugs, issues and feature suggestions. Grafana UI issues for the Loki data source plugin should be posted directly to the Grafana repository, not the Loki repository.
  • Send an email to [email protected], or visit the google groups page.
  • Join us for our monthly Loki Community Call on first Thursday of every month alternating between EU (12:00 UTC) and US (17:00 UTC) timezones. Subscribe to the calendar in the doc for being up to date.