Empathy phrases

Discover how you can infuse more empathy in customer service so your customers have a clear understanding that you're here to help.

The following text will explore some comforting words and phrases that you can use to offer support and encouragement to those who need it most. When we're

Unfortunately in this era, many people are not aware of the importance of empathy, infact, many are not even interested to know what this ‘verb’ means. Empathy is to place our own selve…

Ever had a chat with someone and they said something that just didn’t sit right with you? Sometimes, it’s tricky to put your finger on why certain words make us feel off. Well, often it’s because they show a lack of kindness or understanding. In this article, I’ll look into ten phrases. These aren’t just … Continue reading "If someone uses these 10 phrases, they lack kindness and empathy for others"

The difference between the words apathy, empathy and sympathy and the adjectives related to them. People who feel apathy are not interested in

If you want to make someone's shame exponential, then tell them you feel sorry for them. If you want to help heal someone's shame, offer phrases like these instead: "Oh man, that must be so hard for you right now. I've been through something like that and I felt really alone too. Life can be so hard, I get it." The difference is sympathy vs. empathy. Try it this week!

We have gathered the top 25 positive words and phrases that help boost CSAT in call centres, fostering positive interactions and improving the CX.