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|birth_date = {{birth date and age|1982|1|11}}<ref name="mediabistro"/>
|birth_date = {{birth date and age|1982|1|11}}<ref name="mediabistro"/>
|birth_place = [[Hong Kong]]
|birth_place = [[Hong Kong]]
|alma_mater = [[Stanford University]] <small>([[Bachelor of Science|B.S.]], [[Master of Science|M.Sc.]])</small><br>[[University of Oxford]] <small>([[Master of Science|M.Sc.]])</small>
|alma_mater = {{nobr|[[Stanford University]] {{small|([[Bachelor of Science|B.S.]], [[Master of Science|M.Sc.]])}}}}<br>[[University of Oxford]] {{small|([[Master of Science|M.Sc.]])}}
|occupation = [[Chief executive officer|CEO]] of Hearsay Social
|occupation = [[Chief executive officer|CEO]] of Hearsay Social
|boards = [[Starbucks]]<br>[[Ad Council]]
|boards = [[Starbucks]]<br>[[Ad Council]]
|spouse = {{marriage|Daniel Chao|2011}}
|spouse = {{marriage|Daniel Chao|2011}}
}}
}}
{{Infobox Chinese|t=史宗瑋<ref>{{cite web |url=http://www.sef.hku.hk/eclect/2013/ |title=Business Transformation in the Facebook Era |publisher=Hong Kong University |date=2013 |accessdate=October 1, 2014 |archive-url=https://web.archive.org/web/20141006195519/http://www.sef.hku.hk/eclect/2013/ |archive-date=October 6, 2014 |url-status=dead }}</ref> |s= |p= |w= |j=}}
{{Infobox Chinese|t=史宗瑋<ref>{{cite web |url=http://www.sef.hku.hk/eclect/2013/ |title=Business Transformation in the Facebook Era |publisher=Hong Kong University |date=2013 |accessdate=October 1, 2014 |archive-url=https://web.archive.org/web/20141006195519/http://www.sef.hku.hk/eclect/2013/ |archive-date=October 6, 2014 |url-status=dead}}</ref> |s= |p= |w= |j=}}


'''Clara Chung-wai Shih'''<ref name="stanford">{{cite web|url=http://news.stanford.edu/news/2004/december8/Marshall-1208.html |title=Five students and recent graduates win Marshall Scholarships |publisher=Stanford News |date=December 3, 2004 |first=Mark |last=Shwartz |accessdate=October 1, 2014 }}</ref> (born January 11, 1982) is an American businesswoman. She is the [[CEO]] and co-founder of Hearsay Social.
'''Clara Chung-wai Shih'''<ref name="stanford">{{cite web|url=http://news.stanford.edu/news/2004/december8/Marshall-1208.html |title=Five students and recent graduates win Marshall Scholarships |publisher=Stanford News |date=December 3, 2004 |first=Mark |last=Shwartz |accessdate=October 1, 2014}}</ref> (born January 11, 1982) is an American businesswoman. She is the [[CEO]] and co-founder of Hearsay Social.


==Early life and education==
== Early life and education ==
Shih was born in [[Hong Kong]]. Her father, a math professor in Hong Kong, later became an electrical engineer in the United States at Argonne National Laboratory. Her mother was an art and special-education teacher.<ref name="nyt2013">{{cite news|url=https://www.nytimes.com/2013/04/07/jobs/hearsay-socials-chief-on-thinking-big-at-a-young-age.html?_r=0 |title=Big Thoughts, Early On |newspaper=The New York Times |date=April 6, 2013 |first=Clara |last=Shih |accessdate=October 1, 2014 }}</ref> Shih and her family emigrated to [[Arlington Heights, Illinois]] when she was 4.<ref name="mediabistro">{{cite web|url=http://www.mediabistro.com/articles/details.asp?aID=11262&|title=SO WHAT DO YOU DO, CLARA SHIH, FOUNDER AND CEO OF HEARSAY SOCIAL?|last=Ernst|first=Amanda|date=June 22, 2011|publisher=mediabistro.com|accessdate=October 1, 2014|archive-url=https://web.archive.org/web/20150906135354/http://www.mediabistro.com/articles/details.asp?aID=11262&|archive-date=September 6, 2015|url-status=dead}}</ref> In elementary school, she was initially placed in special classes for kids with speech impediments because the school did not have a program in English as a second language.<ref name="nyt2013"/> In eighth grade, she scored a 1420 on the [[SAT]] out of 1600.<ref>{{cite magazine|url=http://fortune.com/2012/01/11/social-media-success-rx-be-a-little-crazy/ |title=Social media success Rx: "Be a little crazy" |magazine=Fortune Magazine |date=January 11, 2012 |first=Patricia |last=Sellers |accessdate=October 3, 2014 }}</ref>
Shih was born in [[Hong Kong]]. Her father, a math professor in Hong Kong, later became an electrical engineer in the United States at Argonne National Laboratory. Her mother was an art and special-education teacher.<ref name="nyt2013">{{cite news|url=https://www.nytimes.com/2013/04/07/jobs/hearsay-socials-chief-on-thinking-big-at-a-young-age.html?_r=0 |title=Big Thoughts, Early On |newspaper=The New York Times |date=April 6, 2013 |first=Clara |last=Shih |accessdate=October 1, 2014}}</ref> Shih and her family emigrated to [[Arlington Heights, Illinois]] when she was 4.<ref name="mediabistro">{{cite web|url=http://www.mediabistro.com/articles/details.asp?aID=11262&|title=So What Do You Do, Clara Shih, Founder and CEO of Hearsay Social?|last=Ernst|first=Amanda|date=June 22, 2011|publisher=mediabistro.com|accessdate=October 1, 2014|archive-url=https://web.archive.org/web/20150906135354/http://www.mediabistro.com/articles/details.asp?aID=11262&|archive-date=September 6, 2015|url-status=dead}}</ref> In elementary school, she was initially placed in special classes for kids with speech impediments because the school did not have a program in English as a second language.<ref name="nyt2013"/> In eighth grade, she scored a 1420 on the [[SAT]] out of 1600.<ref>{{cite magazine|url=http://fortune.com/2012/01/11/social-media-success-rx-be-a-little-crazy/ |title=Social media success Rx: "Be a little crazy" |magazine=Fortune Magazine |date=January 11, 2012 |first=Patricia |last=Sellers |accessdate=October 3, 2014}}</ref>


Shih attended [[Illinois Mathematics and Science Academy]], where she participated in the women's varsity tennis team, orchestra, the student newspaper, the debate team, and the [[Mu Alpha Theta]] Mathematics Honor Society.<ref name="tbp.org">{{cite web|url=http://www.tbp.org/memb/LaureatePDFs/2005Shih.pdf |title=Clara C. Shih |publisher=Tau Beta Pi |date=2005 |accessdate=October 1, 2014 }}</ref> She gave English lessons to immigrants. At 15, she helped develop materials in K-12 physics education at [[Fermilab]].<ref name="nyt2013"/> Shih was named the [[Presidential Scholars Program|Presidential Scholar]]<ref name="stanford"/><ref>{{cite web |url=http://presidentialscholars.net/scholars_year.asp?scholar_year=2000&offset=100 |title=Presidential Scholars 2000 |publisher=Presidential Scholars Foundation |date=2000 |accessdate=October 1, 2014 |archive-url=https://web.archive.org/web/20141006110153/http://presidentialscholars.net/scholars_year.asp?scholar_year=2000&offset=100 |archive-date=October 6, 2014 |url-status=dead }}</ref> and graduated in 2000.<ref name="fortune2011">{{cite magazine|url=http://archive.fortune.com/galleries/2011/smallbusiness/1109/gallery.most_powerful_women_entrepreneurs.fortune/3.html |title=Doing it for themselves |magazine=Fortune Magazine |date=September 30, 2011 |accessdate=October 1, 2014 }}</ref>
Shih attended [[Illinois Mathematics and Science Academy]], where she participated in the women's varsity tennis team, orchestra, the student newspaper, the debate team, and the [[Mu Alpha Theta]] Mathematics Honor Society.<ref name="tbp.org">{{cite web|url=http://www.tbp.org/memb/LaureatePDFs/2005Shih.pdf |title=Clara C. Shih |publisher=Tau Beta Pi |date=2005 |accessdate=October 1, 2014}}</ref> She gave English lessons to immigrants. At 15, she helped develop materials in K-12 physics education at [[Fermilab]].<ref name="nyt2013"/> Shih was named the [[Presidential Scholars Program|Presidential Scholar]]<ref name="stanford"/><ref>{{cite web |url=http://presidentialscholars.net/scholars_year.asp?scholar_year=2000&offset=100 |title=Presidential Scholars 2000 |publisher=Presidential Scholars Foundation |date=2000 |accessdate=October 1, 2014 |archive-url=https://web.archive.org/web/20141006110153/http://presidentialscholars.net/scholars_year.asp?scholar_year=2000&offset=100 |archive-date=October 6, 2014 |url-status=dead}}</ref> and graduated in 2000.<ref name="fortune2011">{{cite magazine|url=http://archive.fortune.com/galleries/2011/smallbusiness/1109/gallery.most_powerful_women_entrepreneurs.fortune/3.html |title=Doing it for themselves |magazine=Fortune Magazine |date=September 30, 2011 |accessdate=October 1, 2014}}</ref>


Shih attended [[Stanford University]], and co-founded the Stanford engineering public service center. She was the president of the campus chapter of the [[Institute of Electrical and Electronics Engineers]],<ref name="tbp.org"/> officer in the Stanford Society of Women Engineers, and was elected to [[Tau Beta Pi]] Engineering Honor Society.<ref name="stanford"/><ref>{{cite web|url=http://www.tbp.org/other/Laureates/2005.pdf |title=Tau Beta Pi Announces Clara C. Shih as 2005 Laureate |publisher=Tau Beta Pi |date=July 22, 2005 |accessdate=October 1, 2014 }}</ref><ref>{{cite web|url=http://www.marshallscholarship.org/scholars/profiles/2005scholars/s-z |title=SCHOLAR NAMES S-Z |publisher=Marshall Scholarship |date= |accessdate=October 1, 2014 }}</ref> In addition to her extracurricular activities, Shih founded Camp Amelia Technology Literacy Group, a nonprofit organization that creates software aimed at improving basic education in underserved communities in the United States and developing countries.<ref name="stanford"/> She was named a Microsoft Women's Scholar and became an intern at [[Microsoft]], where she developed the RSS news aggregator for [[Microsoft Outlook|Outlook]].<ref name="nyt2013"/> In her spare time, Shih volunteered in [[East Palo Alto, California]] and taught low-income elementary students to become interested in math, science and technology.<ref name="nyt2013"/> She was also named a [[Mayfield Fellows Program|Mayfield Fellow]] in her senior year, a Merage Foundation for the American Dream Fellow, a Google Anita Borg Scholar, a Microsoft Women's Scholar, and a Society of Women Engineers Scholar.<ref name="stanford"/> In 2002, Shih did field research for her honors thesis while attending [[Beijing Foreign Studies University]].<ref name="stanford"/> Shih majored in economics and computer science; she graduated with honors with a bachelor's degree and a master's degree in computer science from Stanford in 2005.<ref name="stanford"/> She was an intern at [[Microsoft]].<ref name="nyt2013"/>
Shih attended [[Stanford University]], and co-founded the Stanford engineering public service center. She was the president of the campus chapter of the [[Institute of Electrical and Electronics Engineers]],<ref name="tbp.org"/> officer in the Stanford Society of Women Engineers, and was elected to [[Tau Beta Pi]] Engineering Honor Society.<ref name="stanford"/><ref>{{cite web|url=http://www.tbp.org/other/Laureates/2005.pdf |title=Tau Beta Pi Announces Clara C. Shih as 2005 Laureate |publisher=Tau Beta Pi |date=July 22, 2005 |accessdate=October 1, 2014}}</ref><ref>{{cite web|url=http://www.marshallscholarship.org/scholars/profiles/2005scholars/s-z |title=SCHOLAR NAMES S-Z |publisher=Marshall Scholarship |date= |accessdate=October 1, 2014}}</ref> In addition to her extracurricular activities, Shih founded Camp Amelia Technology Literacy Group, a nonprofit organization that creates software aimed at improving basic education in underserved communities in the United States and developing countries.<ref name="stanford"/> She was named a Microsoft Women's Scholar and became an intern at [[Microsoft]], where she developed the RSS news aggregator for [[Microsoft Outlook|Outlook]].<ref name="nyt2013"/> In her spare time, Shih volunteered in [[East Palo Alto, California]] and taught low-income elementary students to become interested in math, science and technology.<ref name="nyt2013"/> She was also named a [[Mayfield Fellows Program|Mayfield Fellow]] in her senior year, a Merage Foundation for the American Dream Fellow, a Google Anita Borg Scholar, a Microsoft Women's Scholar, and a Society of Women Engineers Scholar.<ref name="stanford"/> In 2002, Shih did field research for her honors thesis while attending [[Beijing Foreign Studies University]].<ref name="stanford"/> Shih majored in economics and computer science; she graduated with honors with a bachelor's degree and a master's degree in computer science from Stanford in 2005.<ref name="stanford"/> She was an intern at [[Microsoft]].<ref name="nyt2013"/>


In 2005, Shih was awarded the [[Marshall Scholarship]] and attended [[University of Oxford]]. She received a master's degree in Internet studies from the University of Oxford [[Oxford Internet Institute|Internet Institute]].<ref name="mediabistro"/>
In 2005, Shih was awarded the [[Marshall Scholarship]] and attended [[University of Oxford]]. She received a master's degree in Internet studies from the University of Oxford [[Oxford Internet Institute|Internet Institute]].<ref name="mediabistro"/>


==Career==
== Career ==
After graduating from Oxford, Shih stayed in England and worked in corporate strategy at [[Google]].<ref name="nyt2013"/> Shih joined [[Salesforce.com]] in 2006 as a founding product marketer on the AppExchange.<ref name="fortune2011"/> As a side project, she built a business application on Facebook, known as "Faceforce". The application turned out to be successful, and Shih recruited her old classmate, Steve Garrity, from Microsoft to develop Hearsay Social.<ref name="fortune2011"/>
After graduating from Oxford, Shih stayed in England and worked in corporate strategy at [[Google]].<ref name="nyt2013"/> Shih joined [[Salesforce.com]] in 2006 as a founding product marketer on the AppExchange.<ref name="fortune2011"/> As a side project, she built a business application on Facebook, known as "Faceforce". The application turned out to be successful, and Shih recruited her old classmate, Steve Garrity, from Microsoft to develop Hearsay Social.<ref name="fortune2011"/>


Shih has served as the [[chief executive officer]] and co-founder of Hearsay Social since 2009. In December 2011, she was also elected to the [[Starbucks]] board of directors, replacing [[Facebook]] [[chief operating officer]] [[Sheryl Sandberg]].
Shih has served as the [[chief executive officer]] and co-founder of Hearsay Social since 2009. In December 2011, she was also elected to the [[Starbucks]] board of directors, replacing [[Facebook]] [[chief operating officer]] [[Sheryl Sandberg]].


Shih has received several awards for her achievements, including recognition as a Young Global Leader by the [[World Economic Forum]],<ref name=ygl>{{cite web|title=List of 2013 Young Global Leaders Honourees|url=http://www3.weforum.org/docs/YGL13/WEF_YGL13_Honourees.pdf|accessdate=March 12, 2013}}</ref> the [[Fortune (magazine)|Fortune]] 40 Under 40 (2012),<ref name=fortune40>{{cite news|title=Fortune 40 Under 40|url=https://money.cnn.com/gallery/magazines/fortune/2012/10/11/40-under-40.fortune/23.html|accessdate=March 12, 2013 | work=CNN|date=October 11, 2012}}</ref> and the [[Ad Age]] 40 Under 40 (2012).<ref name=adage40>{{cite web|title=Meet Ad Age's 40 Under 40|url=http://adage.com/article/news/ad-age-s-40-40-marketing-agencies-media/239173/#Shih|accessdate=March 12, 2013}}</ref>
Shih has received several awards for her achievements, including recognition as one of the most impactful Asian by Gold House (2024),<ref>{{Cite web |last=Dunn |first=Jack |last2=Kuznikov |first2=Selena |last3=Tangcay |first3=Jazz |last4=Thompson |first4=Jaden |date=2024-05-01 |title=Keanu Reeves, Jung Kook, Hayao Miyazaki Among Gold House’s A100 Honorees |url=https://variety.com/lists/gold-house-a100-honoree-list-2024/ |access-date=2024-05-22 |website=Variety |language=en-US}}</ref> a Young Global Leader by the [[World Economic Forum]],<ref>{{cite web|title=List of 2013 Young Global Leaders Honourees|url=http://www3.weforum.org/docs/YGL13/WEF_YGL13_Honourees.pdf|accessdate=March 12, 2013}}</ref> the [[Fortune (magazine)|Fortune]] 40 Under 40 (2012),<ref>{{cite news|title=Fortune 40 Under 40 |url=https://money.cnn.com/gallery/magazines/fortune/2012/10/11/40-under-40.fortune/23.html |accessdate=March 12, 2013 |work=CNN |date=October 11, 2012}}</ref> and the [[Ad Age]] 40 Under 40 (2012).<ref>{{cite web|title=Meet Ad Age's 40 Under 40|url=http://adage.com/article/news/ad-age-s-40-40-marketing-agencies-media/239173/#Shih|accessdate=March 12, 2013|archive-date=March 2, 2017|archive-url=https://web.archive.org/web/20170302105934/http://adage.com/article/news/ad-age-s-40-40-marketing-agencies-media/239173/#Shih|url-status=dead}}</ref>


In February 2021, after an 11-year hiatus, Shih rejoined [[Salesforce]].com, the software-as-a-service customer relationship management company, as the company's CEO of Service Cloud CRM software business. In this role, Shih replaces Bill Patterson, who moved on to be the general manager of Salesforce's overall CRM software business. <ref>{{Cite web|title=Oisín's Doubletakes: Clara Shih returns to Salesforce after 11-year hiatus • Focus reloads for M&A with $500 million debt raise, taking its credit north of $1.5 billion • Goldman Sach's 2020 partners list looks less homogenous -- even 'accretive' of women|url=https://riabiz.com/a/2021/2/6/oisins-doubletakes-clara-shih-returns-to-salesforce-after-11-year-hiatus-focus-reloads-for-ma-with-500-million-debt-raise-taking-its-credit-north-of-15-billion-goldman-sachs-2020-partners-list-looks-less-homogenous-even-accretive-of-women|access-date=2021-04-11|website=RIABiz}}</ref>
In February 2021, after an 11-year hiatus, Shih rejoined [[Salesforce]].com, the software-as-a-service customer relationship management company, as the company's CEO of Service Cloud CRM software business. In this role, Shih replaces Bill Patterson, who moved on to be the general manager of Salesforce's overall CRM software business.<ref>{{Cite web|title=Oisín's Doubletakes: Clara Shih returns to Salesforce after 11-year hiatus • Focus reloads for M&A with $500 million debt raise, taking its credit north of $1.5 billion • Goldman Sach's 2020 partners list looks less homogenous -- even 'accretive' of women|url=https://riabiz.com/a/2021/2/6/oisins-doubletakes-clara-shih-returns-to-salesforce-after-11-year-hiatus-focus-reloads-for-ma-with-500-million-debt-raise-taking-its-credit-north-of-15-billion-goldman-sachs-2020-partners-list-looks-less-homogenous-even-accretive-of-women|access-date=2021-04-11|website=RIABiz}}</ref>


==Personal life==
== Personal life ==
Shih is currently married to health-tech entrepreneur [[Daniel Chao]]. They live in [[San Francisco]], [[California]].<ref name="mercurynews">{{cite news|url=http://www.mercurynews.com/business/ci_23784499/clara-shih-rides-social-media-savvy-starbucks-board |title=Clara Shih rides social media savvy to Starbucks board |newspaper=San Jose Mercury News |date=August 2, 2013 |first=Peter |last=Delevett |accessdate=October 1, 2014 }}</ref>
Shih is married to health-tech entrepreneur [[Daniel Chao]], and they live in San Francisco, California.<ref>{{cite news|url=http://www.mercurynews.com/business/ci_23784499/clara-shih-rides-social-media-savvy-starbucks-board |title=Clara Shih rides social media savvy to Starbucks board |newspaper=San Jose Mercury News |date=August 2, 2013 |first=Peter |last=Delevett |accessdate=October 1, 2014}}</ref>


==Published works==
== Published works ==
*{{cite book|title=The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff |url=https://archive.org/details/facebookeratappi00shih |url-access=registration |first=Clara |last=Shih |date=2009 |publisher=Prentice Hall}}
* {{cite book|title=The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff |url=https://archive.org/details/facebookeratappi00shih |url-access=registration |first=Clara |last=Shih |date=2009 |publisher=Prentice Hall|isbn=9780137152223}}
*{{cite book|title=The Social Business Imperative: Adapting Your Business Model to the Always-Connected Customer |first=Clara |last=Shih |date=2016 |publisher=Prentice Hall}}
* {{cite book|title=The Social Business Imperative: Adapting Your Business Model to the Always-Connected Customer |first=Clara |last=Shih |date=2016 |publisher=Prentice Hall}}


==References==
== References ==
{{reflist}}
{{reflist}}


==External links==
== External links ==
*[http://media.economist.com/media/pdf/facebook-era-shih-e.pdf The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff]
* [http://media.economist.com/media/pdf/facebook-era-shih-e.pdf The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff]
*[https://web.archive.org/web/20130612011048/http://engineering.stanford.edu/sites/default/files/shih.pdf Stanford Engineering Interview]
* [https://web.archive.org/web/20130612011048/http://engineering.stanford.edu/sites/default/files/shih.pdf Stanford Engineering Interview]


{{Starbucks}}
{{Starbucks}}
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[[Category:American women company founders]]
[[Category:American company founders]]
[[Category:American company founders]]
[[Category:American businesspeople of Hong Kong descent]]
[[Category:American people of Hong Kong descent]]
[[Category:American women chief executives]]
[[Category:American women chief executives]]
[[Category:Directors of Starbucks]]
[[Category:Directors of Starbucks]]
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[[Category:People from Arlington Heights, Illinois]]
[[Category:People from Arlington Heights, Illinois]]
[[Category:American corporate directors]]
[[Category:American corporate directors]]
[[Category:Women corporate directors]]
[[Category:American women corporate directors]]
[[Category:Google employees]]
[[Category:Google employees]]
[[Category:Microsoft employees]]
[[Category:Microsoft employees]]

Latest revision as of 18:03, 24 July 2024

Clara Shih
Born (1982-01-11) January 11, 1982 (age 42)[1]
Hong Kong
Alma materStanford University (B.S., M.Sc.)
University of Oxford (M.Sc.)
OccupationCEO of Hearsay Social
Board member ofStarbucks
Ad Council
Spouse
Daniel Chao
​
(m. 2011)​
Clara Shih
Traditional Chinese史宗瑋[2]
Transcriptions

Clara Chung-wai Shih[3] (born January 11, 1982) is an American businesswoman. She is the CEO and co-founder of Hearsay Social.

Early life and education

[edit]

Shih was born in Hong Kong. Her father, a math professor in Hong Kong, later became an electrical engineer in the United States at Argonne National Laboratory. Her mother was an art and special-education teacher.[4] Shih and her family emigrated to Arlington Heights, Illinois when she was 4.[1] In elementary school, she was initially placed in special classes for kids with speech impediments because the school did not have a program in English as a second language.[4] In eighth grade, she scored a 1420 on the SAT out of 1600.[5]

Shih attended Illinois Mathematics and Science Academy, where she participated in the women's varsity tennis team, orchestra, the student newspaper, the debate team, and the Mu Alpha Theta Mathematics Honor Society.[6] She gave English lessons to immigrants. At 15, she helped develop materials in K-12 physics education at Fermilab.[4] Shih was named the Presidential Scholar[3][7] and graduated in 2000.[8]

Shih attended Stanford University, and co-founded the Stanford engineering public service center. She was the president of the campus chapter of the Institute of Electrical and Electronics Engineers,[6] officer in the Stanford Society of Women Engineers, and was elected to Tau Beta Pi Engineering Honor Society.[3][9][10] In addition to her extracurricular activities, Shih founded Camp Amelia Technology Literacy Group, a nonprofit organization that creates software aimed at improving basic education in underserved communities in the United States and developing countries.[3] She was named a Microsoft Women's Scholar and became an intern at Microsoft, where she developed the RSS news aggregator for Outlook.[4] In her spare time, Shih volunteered in East Palo Alto, California and taught low-income elementary students to become interested in math, science and technology.[4] She was also named a Mayfield Fellow in her senior year, a Merage Foundation for the American Dream Fellow, a Google Anita Borg Scholar, a Microsoft Women's Scholar, and a Society of Women Engineers Scholar.[3] In 2002, Shih did field research for her honors thesis while attending Beijing Foreign Studies University.[3] Shih majored in economics and computer science; she graduated with honors with a bachelor's degree and a master's degree in computer science from Stanford in 2005.[3] She was an intern at Microsoft.[4]

In 2005, Shih was awarded the Marshall Scholarship and attended University of Oxford. She received a master's degree in Internet studies from the University of Oxford Internet Institute.[1]

Career

[edit]

After graduating from Oxford, Shih stayed in England and worked in corporate strategy at Google.[4] Shih joined Salesforce.com in 2006 as a founding product marketer on the AppExchange.[8] As a side project, she built a business application on Facebook, known as "Faceforce". The application turned out to be successful, and Shih recruited her old classmate, Steve Garrity, from Microsoft to develop Hearsay Social.[8]

Shih has served as the chief executive officer and co-founder of Hearsay Social since 2009. In December 2011, she was also elected to the Starbucks board of directors, replacing Facebook chief operating officer Sheryl Sandberg.

Shih has received several awards for her achievements, including recognition as one of the most impactful Asian by Gold House (2024),[11] a Young Global Leader by the World Economic Forum,[12] the Fortune 40 Under 40 (2012),[13] and the Ad Age 40 Under 40 (2012).[14]

In February 2021, after an 11-year hiatus, Shih rejoined Salesforce.com, the software-as-a-service customer relationship management company, as the company's CEO of Service Cloud CRM software business. In this role, Shih replaces Bill Patterson, who moved on to be the general manager of Salesforce's overall CRM software business.[15]

Personal life

[edit]

Shih is married to health-tech entrepreneur Daniel Chao, and they live in San Francisco, California.[16]

Published works

[edit]
  • Shih, Clara (2009). The Facebook Era: Tapping Online Social Networks to Build Better Products, Reach New Audiences, and Sell More Stuff. Prentice Hall. ISBN 9780137152223.
  • Shih, Clara (2016). The Social Business Imperative: Adapting Your Business Model to the Always-Connected Customer. Prentice Hall.

References

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  1. ^ a b c Ernst, Amanda (June 22, 2011). "So What Do You Do, Clara Shih, Founder and CEO of Hearsay Social?". mediabistro.com. Archived from the original on September 6, 2015. Retrieved October 1, 2014.
  2. ^ "Business Transformation in the Facebook Era". Hong Kong University. 2013. Archived from the original on October 6, 2014. Retrieved October 1, 2014.
  3. ^ a b c d e f g Shwartz, Mark (December 3, 2004). "Five students and recent graduates win Marshall Scholarships". Stanford News. Retrieved October 1, 2014.
  4. ^ a b c d e f g Shih, Clara (April 6, 2013). "Big Thoughts, Early On". The New York Times. Retrieved October 1, 2014.
  5. ^ Sellers, Patricia (January 11, 2012). "Social media success Rx: "Be a little crazy"". Fortune Magazine. Retrieved October 3, 2014.
  6. ^ a b "Clara C. Shih" (PDF). Tau Beta Pi. 2005. Retrieved October 1, 2014.
  7. ^ "Presidential Scholars 2000". Presidential Scholars Foundation. 2000. Archived from the original on October 6, 2014. Retrieved October 1, 2014.
  8. ^ a b c "Doing it for themselves". Fortune Magazine. September 30, 2011. Retrieved October 1, 2014.
  9. ^ "Tau Beta Pi Announces Clara C. Shih as 2005 Laureate" (PDF). Tau Beta Pi. July 22, 2005. Retrieved October 1, 2014.
  10. ^ "SCHOLAR NAMES S-Z". Marshall Scholarship. Retrieved October 1, 2014.
  11. ^ Dunn, Jack; Kuznikov, Selena; Tangcay, Jazz; Thompson, Jaden (2024-05-01). "Keanu Reeves, Jung Kook, Hayao Miyazaki Among Gold House's A100 Honorees". Variety. Retrieved 2024-05-22.
  12. ^ "List of 2013 Young Global Leaders Honourees" (PDF). Retrieved March 12, 2013.
  13. ^ "Fortune 40 Under 40". CNN. October 11, 2012. Retrieved March 12, 2013.
  14. ^ "Meet Ad Age's 40 Under 40". Archived from the original on March 2, 2017. Retrieved March 12, 2013.
  15. ^ "Oisín's Doubletakes: Clara Shih returns to Salesforce after 11-year hiatus • Focus reloads for M&A with $500 million debt raise, taking its credit north of $1.5 billion • Goldman Sach's 2020 partners list looks less homogenous -- even 'accretive' of women". RIABiz. Retrieved 2021-04-11.
  16. ^ Delevett, Peter (August 2, 2013). "Clara Shih rides social media savvy to Starbucks board". San Jose Mercury News. Retrieved October 1, 2014.
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