Featurebase

New this week: ✦ Multilingual Changelog ✦ Multilingual Help Center ✦ Support for 30+ new languages ✦ Official NPS survey support ✦ Custom theme rework ✦ Native video upload ✦ and much more Multilingual Changelogs 🌍 You can now set your Changelog to support multiple languages & publish updates in customers' native language. The changelog automatically defaults to users' browser language but can be switched manually. → https://lnkd.in/ds_m4eik Multilingual Help Center 🌍 The Help Center now also supports multilingual articles and collections. Just provide translations, and the Help Center will automatically show users the right version based on their browser’s language. → https://lnkd.in/dhGNwuhj Support for 30+ new languages 🗣️ To make the two previous updates even sweeter, Featurebase now supports 41 different languages for localization. → https://lnkd.in/dSyJnDiK Official NPS survey support 📊 You can now create NPS surveys that calculate the score using the official formula. Before this, the NPS simply showed the average score. → https://lnkd.in/dn7gn2uQ Custom theme rework 🖌️ We released an update to the custom theme feature, allowing you to pick the actual background color rather than a modified one. → https://lnkd.in/dmSmTdgH Native video upload 📹 MP4 videos can now be directly uploaded and viewed in changelogs, feedback posts, help articles, etc... Just use the /video command (uploads must be under 80MB). + many other updates ✨ ⟡ Changelog reaction statistics ⟡ Sync Featurebase posts with Linear projects ⟡ Preview help article drafts ⟡ Text editor improvements ⟡ Survey statistics improvements We're always looking to improve, and your feedback is crucial. Thanks! Read the full update → https://lnkd.in/dv8QmuVk

Introducing: Multiple question surveys 📋 You can now create dynamic surveys with follow-up questions, using conditions to trigger the next question based on users' answers. For example, in an NPS survey: ⟡ If a user scores high, you can follow up by asking for a testimonial ⟡ If they score low, you can ask for additional feedback with an open-ended question The possibilities are endless! Combine this with precise targeting to show surveys only to the most relevant users. Learn more here → https://lnkd.in/dMpExKgZ

New: Advanced user segmentation 👥 ⟡ Sync custom attributes to segment users ⟡ ANY + ALL matching ⟡ OR + AND rules The possibilities for segmenting your users, feedback, changelogs, and surveys are now endless. Other updates ✨ ⟡ Better roadmap design with clearer columns ⟡ Faster, more reliable Linear integration sync ⟡ Swedish language support ⟡ Fixed issues with manual subscriber importing to the changelog ⟡ Plus many other minor tweaks and fixes! Read the full update → https://lnkd.in/dSaRhnaA

New: Changelog rework (AI-powered) ✍️ Auto-generate changelogs with AI from completed posts (Beta). More from the rework: - Advanced styling options - Preview subscribers - Improved email design - Edit live changelogs without instant updates Filters in URL for Roadmap & Changelog 🔗 Also, filters and views (Monthly/Quarterly) on the Roadmap will now be stored in the URL. The same applies to Changelog categories. This allows you to create dedicated views that are shareable with anyone through the link. Read the full update: https://lnkd.in/dXDSEtqQ

June & July updates: ✦ Help Center ✦ All-In-One widget redesign ✦ Translations for widgets ✦ "Company" and "Author" filters ✦ New OG images ✦ "Your posts" tab on the Public Portal Help Center 📚 As mentioned in a separate update, you can now create your Help Center in Featurebase and bring it into your app with the All-in-One widget. In addition to all the regular stuff, it also integrates with your Feedback Portal, Roadmap, and Changelog. For example, we suggest relevant articles to your users during post-creation. → https://lnkd.in/dKKGKju5 All-In-One widget redesign 👨🎨 We gave the All-In-One widget a bit of a facelift. Aside from looking cleaner, it now features different tabs on the bottom for a more focused view of each module. Depending on which ones you use, they can be removed and added. → https://lnkd.in/d4PUFiGp Translations for widgets 🚩 We also added support for localization. Now, all widgets can be translated into any of the 7 languages we support. → https://lnkd.in/dqzbrQmb "Company" and "Author" filters 🏷️ You can finally filter all posts by a specific customer or company without creating a dedicated user segment for it. Say hello to two of our latest filters: Author and Company. → https://lnkd.in/dCw25EQG New OG images 🖼️ As a little quality-of-life feature, we designed new OG images that show key info on the previews for: ⟡ Feedback posts ⟡ Changelog releases (if you don't include the release image) ⟡ Help articles & collections ⟡ And all modules: Feedback Portal, Roadmap, Changelog, and Help Center. "Your posts" tab on the Public Portal 🫵 Talking about quality-of-life, your users can now see their posts conveniently on the Public Portal view. Previously, finding posts for end-users was pretty difficult. This update should help them stay more in touch with their own feedback.

Introducing: Help Center 📚 We’re super excited to introduce one of our largest updates yet - you can now create your help center with Featurebase. Find out why you should use the Featurebase Help Center and how it's different from all the others. 👇 Some key features: ⟡ In-app widget to bring articles to your app ⟡ Instant full-text and AI search ⟡ Notion-style text editor with rich formatting ⟡ Custom domain ⟡ Beautiful, customizable design ⟡ SEO optimized out of the box But that’s what everyone has… 🥱 Our help center also seamlessly integrates with your feedback portal, roadmap, and changelog. For example, we suggest relevant articles to your users during post-creation. You can also mention knowledge articles while answering feedback, in changelog releases, and more. We’ll be integrating it even more into our ecosystem. Some upcoming ideas: ⟡ Automatic changelog generation from articles ⟡ Article satisfaction score measurement ⟡ AI agents to answer questions about open issues and articles ⟡ And much more exciting stuff... To get started, head to the Help Center tab in your dashboard. Want to migrate from your existing knowledge base tool? We can easily import your content from any other tools. Just contact us via live chat or ask our AI assistant for help with the import process. Check out our new live Help Center: https://lnkd.in/djbZQv_M Read the full changelog release: https://lnkd.in/dKKGKju5

With Featurebase you can Showcase your public roadmap to let everyone know what you're working on and what's coming next. Communicate published updates easily with email notifications and a changelog. #roadmap #changelog #ai #feedback #Product #Startups

May updates: ✦ Admin roles ✦ Zendesk integration ✦ GitHub integration ✦ Improved text editor ✦ and tons of other updates Admin roles 👥 You can now assign roles for your team members to control their access levels. By default, you can choose from 3 presets: Admin, Manager, and Contributor. Enterprise users can also create highly customizable custom roles. → https://lnkd.in/dtkcDN2j Zendesk integration ⚡️ ⟡ Track how many customers request a topic ⟡ Save customer requests as actionable issues ⟡ Automate follow-ups with customers to close the feedback loop → https://lnkd.in/dsnc74-u GitHub integration ⚙️ ⟡ Convert customer requests into actionable GitHub Issues ⟡ Sync the progress of GitHub Issues with Featurebase posts ⟡ Automate follow-ups with customers to always close the feedback loop → https://lnkd.in/dJrhzhxF Improved text editor ✍️ We designed the text editor to make writing posts more convenient and flexible than ever before. The / command enables a variety of formatting options, including headings, bullet and numbered lists, quotes, code snippets, and more. Many minor updates 🤏 ⟡ Metadata for posts ⟡ Top-right arrows on posts for faster navigation ⟡ The feedback widget now allows board preselection ⟡ The feedback widget now supports custom fields ⟡ Custom field values have been added to the data-exporting ⟡ Ability to pre-open feedback creation popup on public board ⟡ Upgraded infrastructure for super fast performance during peak usage times ⟡ Other minor refinements Read the full changelog here → https://lnkd.in/daEdVBF3

April updates: ✦ Featurebase assistant ✦ Improved changelog segmentation ✦ SDK identification for widgets ✦ Infrastructure improvements ✦ and more 🤖 Featurebase (AI) assistant Our AI assistant is now in beta to instantly answer your questions (bottom right corner). It uses information about your org to help resolve issues based on your specific setup/settings. It knows its limits & forwards the chat to us if needed. 👥 Improved changelog segmentation The changelog segmentation rework now lets you effortlessly send updates to different user groups. It works with the same segments you have for posts and surveys. 🪪 SDK identification for widgets The SDK now smartly forwards the authentication state to all widgets. This is automatically enabled if you already use the widgets combined with the identify functionality. 🧱 Infrastructure improvements We've made huge upgrades to our infra to support our rapid growth levels and offer top-notch performance at peak times. We've also introduced more redundancy to avoid annoying downtimes caused by single points of failure. 🐛 Many minor improvements & fixes ⟡ You can now make boards 'author-only' by default, so all posts are automatically private between you and the author(s) ⟡ Fixed bug with views sometimes restoring as "Pending posts" when the option wasn't enabled ⟡ Fixed emoji capturing for the feedback widget ⟡ Added ability to query, update, create & delete comments from the API ⟡ + Many smaller things Read the full changelog here → https://lnkd.in/dvZ_uWAP

March updates: ✦ Surveys (NPS, CSAT, and more) ✦ Public user profiles ✦ Comment moderation ✦ Many quality-of-life improvements 📋 Surveys Surveys introduce an entirely new way to collect feedback. You can measure customer satisfaction, run surveys for different user groups, collect extra context for specific features, and much more. 👤 Public user profiles Users can now see all of their activity (posts, comments, upvotes) under their profile. To see yours, click on your profile picture and select "My profile". Users also now have a notification center to catch up with unviewed messages. 🛡️ Comment moderation Harmful comments detected by our systems are now automatically pushed for you to review in the Moderation tab. The tab will automatically appear in your Dashboard when a spam comment is detected. 🤏 Plus these quality-of-life improvements ⟡ When adding an upvoter manually, you can now select between existing users rather than having to enter the email each time. ⟡ You can now embed Loom & Descript videos in all text editors. ⟡ When clicking on comment notifications from email, the page will now automatically scroll to the new comment and highlight it. ⟡ And many more minor bug fixes Read the full changelog here → https://lnkd.in/etY4ipis