If you’re not satisfied with an item you get from LOFT or would like to return it for any other reason, it’s easy to do so both in-person and online.
LOFT accepts returns of all unworn, unwashed, or defective merchandise within 30 days of your order. Your return must be accompanied by a receipt to be refunded to your original payment method. Otherwise, it will be issued as a merchandise credit.
To return an item in-store, bring it in, accompanied by the receipt. For an online return, log into your LOFT account or enter your order number, and follow the return instructions. $7.95 will be deducted from your return amount for shipping and handling.